Air conditioning units in a dim London alley at night
Live · 24/7 Callout Desk

London’s EmergencyResponsefor Air Conditioning,Leak Detection & Plumbing

Split-system down at 2 AM. Server room climbing 34°C. A restaurant full of covers, no cold air. We keep London’s air moving — on-call engineers, dispatched within the hour, across all 33 boroughs.

≤ 60m
Avg. response, Zone 1–4
24/7
Every night, weekend, bank holiday
F-Gas
Certified engineers only
File · 001.LDN
AC units alley
Fitzrovia · 02:14

Case log · Server room comfort restored inside 47 minutes, Fitzrovia, Feb 2025.

Scroll
Our Services

One desk, three disciplines.

Air Conditioning

Installation, servicing and emergency repairs for residential and commercial air-conditioning systems. We’ll keep your space comfortable and your system running efficiently.

Air-Conditioning Services

Leak Detection

Fast, non-invasive detection of hidden water leaks using specialist technology. We locate the source accurately, helping to minimise damage and avoid unnecessary disruption.

Find a Leak

Plumbing

Reliable plumbing support, from urgent repairs and burst pipes to routine maintenance and installations across London.

Plumbing Services
Emergency AC Callouts◆London 24/7◆F-Gas Certified◆Split · VRV · VRF · Chillers◆Response ≤ 60 min · Zones 1–4◆Commercial · Residential · Server Rooms◆Emergency AC Callouts◆London 24/7◆F-Gas Certified◆Split · VRV · VRF · Chillers◆Response ≤ 60 min · Zones 1–4◆Commercial · Residential · Server Rooms◆
Field Manual

A four-chapter emergency, written the same way every time.

01
The Callout

One call. One engineer. One clear plan.

You reach a human — not a queue. In under three minutes we've triaged the unit, symptom, and postcode, and dispatched the nearest engineer with the right refrigerant on board.

Signal
≤ 3m
From ring to dispatch
02
On Site

Diagnosis before repair, always.

We pressure-test, thermal-image, and read live pressures before we quote a part. If it can be fixed cold in one visit, it is. If it needs staging, you get a fixed price before we open a wallet.

Signal
84%
First-visit resolutions
03
The Aftermath

A record, not a receipt.

Every callout ends with a written diagnostic — photographs, refrigerant logs, F-Gas compliance notes. Landlords, facilities managers, and insurers get exactly what they need to sign off.

Signal
F-Gas
Fully compliant paperwork
04
The Promise

Warm quotes. Cold rooms. No small print.

Callout fee is disclosed on the phone. Weekend, weeknight, or 04:00 — the number you’re told is the number you pay. No priority tiers, no ghost surcharges.

Signal
£0
Hidden fees, ever
Response Timeline

Ninety minutes,
start to cold.

An emergency doesn’t need a portal or a ticket. It needs an engineer in a van, with the right gauge set, on the pavement outside your door. That’s the whole business.

T+00:0001

You ring +44 7522 091790

A live engineer picks up — no queue, no bots.

T+00:0302

Triage & dispatch

Symptom, unit, postcode logged. Nearest van rolls with the right refrigerant.

T+00:4503

Boots on tiles

Average zone-1 arrival window. Diagnostics start immediately.

T+01:3004

Cold air, on record

84% of callouts resolved on visit one — with a full written report.

Engineer inspecting a printed circuit board
Field · Diagnostic
Credentials
  • /*F-Gas Category I certified across all callout engineers
  • /*Public liability insured to £5m
  • /*Refcom & CIPHE registered · TrustMark accredited
  • /*REFCOM · Safe Contractor · Constructionline Gold
London aerial
Coverage

All 33
boroughs.

From Islington rooftops to Bromley plant rooms — a fleet of vans staged across four depots, so no address is more than 45 minutes from a certified engineer.

4
Depots
18
Vans on rota
26
Engineers
42m
Avg. ETA · Z1
Live Coverage Grid · Greater London
City of LondonWestminsterCamdenIslingtonHackneyTower HamletsSouthwarkLambethWandsworthHammersmith & FulhamKensington & ChelseaNewhamGreenwichLewishamWaltham ForestHaringeyBrentEalingHounslowRichmond upon ThamesKingstonMertonSuttonCroydonBromleyBexleyHaveringRedbridgeBarking & DagenhamEnfieldBarnetHarrowHillingdon
Not in London?We cover a 25-mile ring from Charing Cross — call to confirm.
File a Callout

Tell us where it’s warm.

Prefer the phone? +44 7522 091790 — answered 24 hours a day, every day.

What happens next
  • 01A ring back within 5 minutes to confirm access.
  • 02Fixed callout fee agreed on the phone — no surprises.
  • 03Engineer on-site with parts and a printed report.
No spam · No newsletter · Just a ring back.
Common Ground

Fair questions.

Anything not answered? Ring the callout desk — same number, same engineer, day or night.

Callout Desk · 24/7

A live engineer, on the line.

+44 7522 091790
Contact
  • info@cooltracesolutions.co.uk
  • Greater London · All 33 boroughs
Services
  • Emergency Callout
  • Server Room · Priority
  • Split · VRV · VRF
  • Landlord Reports
Legal
  • F-Gas Cert. #FG-2916
  • Refcom Registered
  • PLI · £5m Aviva
  • Constructionline Gold
COOLTRACE
© 2026 CoolTrace Solutions Ltd.Made in London · Cooling since 2016
Tap to Ring